Shipping policy

Shipping Policy for Frost Lights


1. Shipping Locations


• We are proud to offer Worldwide shipping. 

• For international orders, customers are responsible for any import duties, taxes, or customs fees that may apply.


2. Processing Time


• All orders are typically processed within 5-6 business days after payment has been received and cleared.

 

3. Shipping Times


• Domestic Shipping: Orders within Canada typically take 5 to 7 business days for delivery, depending on your location and shipping method.

• International Shipping: Orders outside Canada generally take 5 to 9 business days. Please note that delivery times may vary due to customs processing, holidays, or other factors beyond our control.


4. Shipping Costs


  • Domestic Shipping: We offer free shipping on all domestic orders.

  • International Shipping: We provide free worldwide shipping on all international orders.

 

5. Tracking Information


• Once your order has been shipped, you will receive a confirmation email with tracking information (if available) so you can follow the progress of your shipment.

 

6. Shipping Partners


• We use trusted carriers such as [List of carriers, e.g., Canada Post, USPS, DHL, FedEx] to ensure safe and reliable delivery.


7. Order Issues


• If you experience any issues with your order, such as delays or missing items, please contact us at [rehman.ali575@gmail.com].

• For lost or damaged packages, please refer to our Refund and Return Policy for guidance.


8. Address Accuracy


• Please make sure the shipping address you provide at checkout is accurate and complete. We are not responsible for orders that are delayed, lost, or misdirected due to an incorrect address.

• If you notice any errors after placing your order, please contact us as soon as possible to make corrections.


9. Order Modifications and Cancellations


• If you need to modify or cancel your order after placing it, please contact us within 24 hours of placing the order. After this period, we may not be able to accommodate changes, as the order could already be in processing.


10. Shipping Delays


• Occasionally, factors like extreme weather, holidays, or other unforeseen circumstances can cause delays in delivery. While we do our best to ensure timely shipping, we cannot be held responsible for delays caused by the shipping carrier.