Shipping policy
Shipping Locations:
We proudly offer free worldwide shipping on all orders.
United States & Canada: Import duties and taxes are covered by Frost Lights.
All other countries: Buyers are responsible for any applicable import duties, taxes, or customs fees.
Processing Time:
All products are handcrafted and made to order.
Processing time: 5–7 business days
Estimated Delivery Times:
Canada & United States: 5–8 business days
International: 5–9 business days
Please note that delivery times are estimates and may vary due to customs clearance, holidays, weather conditions, or other circumstances beyond our control.
Shipping Cost:
We offer free worldwide shipping on all orders.
Tracking Information:
Once your order has been shipped, you’ll receive a confirmation email with your tracking number so you can monitor your shipment throughout its journey.
Shipping Partners:
We ship using trusted international carriers, including:
- DHL Express
- FedEx
The shipping carrier may vary depending on the destination.
Address Accuracy:
Please ensure your shipping address is complete and accurate before placing your order.
If you notice an error, please contact us within 24 hours of placing your order. Once production or shipment has begun, we may not be able to modify the shipping address.
Order Changes & Cancellations:
Orders may be modified or cancelled within 24 hours of purchase.
After this period, production may already be underway, and we may be unable to accommodate changes or cancellations.
Shipping Delays:
Although we strive to deliver every order on time, delays caused by customs inspections, weather conditions, holidays, or shipping carriers are beyond our control.
Lost or Damaged Shipments:
If your order is lost in transit, arrives damaged, or you experience any shipping-related issues, please contact us as soon as possible.
Email: frostlights.ca@gmail.com
We’ll work with the shipping carrier to resolve the issue and assist you in finding the best possible solution.